About us

Adeptus Technologies LLC is the ICT and Automation division of Rashed Al Makhawi Group of companies, which was formed over 20 years back and is headquartered in Dubai, UAE. The Group has diverse interests in Mission Critical Technologies & Software solutions, Healthcare, Paints, Retailing and Real Estate amongst others. Being dynamic in nature, the group has diversified into various product lines within the broader spectrum of offering mission critical solutions to domains such as public safety and security (Govt.), command and control centers, banking and financial services and contact centers.

We deliver a full range of Enterprise solutions, IoT & Managed Services, Security and Surveillance, Smart Building solutions and Command and Control Centers. We have developed expertise at managing the highly complex, long-term engagements that clients require.

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Solutions

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SAP

Adeptus has experts on-board with years of SAP experience in implementations as well as domain knowledge. By tapping into this potential of our experts, we aim to deliver well within your budget.

We help you to identify the best SAP technologies for your business run efficiently as per best practices and methodologies.

Be it ERP, CRM or any latest offerings on Cloud or HANA, our team provides consulting with deep understanding of business knowledge. We also create customized solutions as per your business needs.

Our SAP Center of Excellence serves across various industry verticals like Automotive, Oil & Gas, Pharmaceuticals, Retails, and Utilities etc.

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IBM

Our IBM IT service management solutions help IT operation teams to effectively manage increasingly complex, hybrid environments and accelerate cloud services delivery. These solutions deliver advanced automation, performance management and orchestration capabilities

IT service management solutions help to:

  • Simplify data center operations through advanced automation.
  • Enhance performance and resource utilization with predictive analytics.
  • Build on open standards for interoperability and cost savings.

How Adeptus can Help & Impact

  • Improve Operational Agility with real time analytics to help Identify, isolate and resolve problems faster and even predict emerging problems.
  • Improve Operational Efficiency with flexible, simple tools for analyzing historical data to quickly identify opportunities to streamline operations.
  • Reduce cost by providing a single pane of glass and central consolidation point for events and problem reports from across the operations environment.
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Cloud & Data Center

Transforming an organization’s technology infrastructure to gain the benefits of cloud computing requires careful investigation, consideration and analysis, and an inside-out and forward-looking approach.

It is critical to identify the strategic impact on the organization’s existing business and operational processes as well as on the technology infrastructure. Our services can assist in aligning an organization’s cloud and enterprise business strategy, prioritize the organization’s list of IT goals for its cloud environment, and highlight the anticipated cloud computing.

Our services provide customers with access to experts in all elements of Cloud Systems to help them prepare, deploy and implement solutions to take maximum advantage of the infrastructure, accelerate the return on their technology investment, and minimize risk during the transition.

Adeptus builds and provides solutions for Clouds, business applications and core infrastructure including systems and storage, datacenters and enterprise wide communication and networking. Our in-depth industry knowledge and technical expertise and flexible delivery models help customers harness the best out of their IT investments by creating a reliable and scalable infrastructure.Technical services at Adeptus has a comprehensive portfolio of implementation, support and consulting services with exceptional people supporting business technology in action – talented professionals who bring technical insight, process excellence and resource flexibility to help customers in various verticals. Our service portfolio, as expected from an organization with years of experience, is one that covers practically all areas relating to the needs of an enterprise.

Compliance & Service assurance

Compliance and service assurance for Dealerboard and Voice Recording Platforms

Voice, video, web, data – for many businesses these days, it’s vital that it’s all recorded, without fail. We offer peace of mind by giving you full assurance that your recording infrastructure works as intended, all the time. And in the rare event that something goes wrong, we make sure you know about it before there’s any damage.

Through the suite of products from different technology partners, Adeptus delivers fully automated compliance assurance, testing, monitoring and operational intelligence for all your dealer board and recording needs.

Our suite of automation solutions help take a load off your mind whether you’re facing compliance challenges in the financial markets, are looking to test and monitor your contact center processes, or need to ensure consistent media broadcasting quality.

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Business Continuity

Recent events such as terrorist attacks and high profile disasters together with an increased need for corporate governance have changed the emphasis of Business Continuity and Disaster Recovery Planning away from towards what was predominantly Information Technology recovery.

This emphasis is coming from several areas including customers, insurance and financial institutions, stakeholders and those who need to ensure there is a plan in place to deal with the “unexpected” so that the organization can recover from a disastrous event quickly.

Business Continuity Planning is now high on the list of senior management and executives’ agendas and is increasingly becoming an integral part of an organization’s good business practice processes. By having a plan, an organization can minimize the impact of such an event on its personnel, assets, market share and finances.

Please give us a call to connect with our team of Consultants to understand and explore your Business Continuity requirements.

Disaster Recovery

As part of the business continuity process an organization will normally develop a series of Disaster Recovery Plans. These are more technical plans that are developed for specific groups within an organization to allow them to recover a particular business application. The most well known example of a DRP is the Information Technology DRP.

It is critical that an organization clearly defines what sort of plan it is working on. It is one of the first questions that we will ask as it defines the approach that needs to be taken and the processes required. With our expertise in both types of plans, we design the best DR solution for your organization.

Control Room Solutions

We specialize in the physical and audio-visual aspects of control room design and management, from technical furniture such as control room consoles and industrial desks to audio-visual systems including overview screens and video walls.

Our consulting services include control room design and ergonomic analysis, all the way to complete control room installation and commissioning. We serve clients of all sizes, for control rooms of one or two operators to larger command and control centers, primary control centers, incident control rooms and remote operation centers.

Digital Signage & IPTV Solutions

Gone are the days of TV distribution via coax cable – digital signage systems are becoming more commonplace as the technology becomes more cost efficient; you will find them whilst queuing in the bank, on buses and trains, in the office and around museums. Colleges and universities use them to reach many students across disparate campuses at once – corporations and government departments use them to keep staff up to date with news, targets or events.

Controlled from a central location the systems allow for real time information to be shared over multiple sites with the click of a button; whether you’re enhancing your client’s experience whilst they wait in line or helping customers find the correct venue for an event, IPTV and digital signage can help you.

We design and implement IPTV and Digital signage solutions on permanent and ad-hoc sites for corporations, government departments, educational institutions and venues.

Control Room Consoles (Desks)

Adeptus is partnered with global market-leading designers and suppliers of high quality furniture with a prime focus on integration of technology and equipment in our product ranges.

Our reputation has been built on the provision of products and services specifically designed for, but not limited to, the following typical industry sectors:

  • Process Control, Security Command and Control Centers
  • Financial Services industry, including Investment and Wholesale Banking, Asset and Hedge Fund Management
  • Technology-based companies
  • Visual Arts and Animation
  • Insurance and Government

We offer our clients an unparalleled wealth of knowledge and expertise in four specific key areas:

  • Multi-screen Environments – How to cope with the demands of continued developments in the world of desk-top technology and hardware
  • Cable-Management – Straightforward efficient methods and solutions to handle the cables and wiring that provide power and data to all desk based technology
  • Human Factors – Ever changing individual demands and the promotion of healthy working styles are met in accordance with stringent ergonomic guidelines and recommendations such as BS EN 527:1 2011 and ISO11064
  • Heat Management – Cooling of technology within desks

Video Wall

Large display wall quality is not simply based on specifications, resolution and brightness. Technologies developed without applying know-how accumulated through experience in the field can never truly provide the best solutions for customers needs.

In today’s information-driven society, choosing, handling, and sharing information is more important than ever, and the role of large-scale display systems in centralized facilities continues to grow. Having installed numerous display wall systems in the Middle East, Adeptus is one of the leading system integrators of large, mission-critical, extended-use display wall solutions.

Whether a utilities network, public transportation system, or emergency response team, it is vital to quickly, efficiently, and reliably share information. That is why we assist customers in choosing the best system for visualizing and managing their operations.

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Contact Center Solutions

A contact center can be explained as a synchronized system of people, processes, technologies and strategies that delivers access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.

Adeptus a leading system integrator in Middle East provides best in class contact center solutions to our customers. We design the strategic solutions to manage the customer interactions with the help of innovative technology 24/7.

Adeptus helps in leveraging the power of technology to personalize the customer experience in a contact center.

Call Accounting:

Through our strategic partners that provide market leading suite of call accounting software, Adeptus helps companies gain granular business intelligence and customer insight from their unified communications. Delivering a positive customer experience is a key competitive advantage, and your call log information contains vital business intelligence which you can use to do just that.

Business Intelligence & Analytics

Every decision maker requires the right set of information to make timely decisions. We provide you the insight you require so you can excel in your business. From detailed drill-down reports for on-ground teams to concise interactive dashboards for the top management, we can provide everything you will ever need to make the right choices.

The Business Intelligence practice at Adeptus can help you develop solutions that provide insights into your Business performance. Our Business Intelligence and Analytics services encompass:

  • Data Warehousing
  • Reporting
  • Dashboards & Visualization
  • ETL & CDC
  • Hadoop & Big Data
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IoT & Managed Services

Internet Of Things (IoT)

IoT refers to the use of intelligently connected devices and systems to leverage data gathered by embedded sensors and actuators in machines and other physical objects. IoT is expected to spread rapidly over the coming years and this convergence will unleash a new dimension of services that improve the quality of life of consumers and productivity of enterprises. For consumers, the IoT has the potential to deliver solutions that dramatically improve energy efficiency, security, health, education and many other aspects of daily life. For enterprises, IoT can underpin solutions that improve decision-making and productivity in manufacturing, retail, agriculture and other sectors.

Machine to Machine (M2M) solutions – a subset of the IoT – already use wireless networks to connect devices to each other and the Internet, with minimal direct human intervention, to deliver services that meet the needs of a wide range of industries.

Big Data

The term Big Data refers to large-scale information management and analysis technologies that exceed the capability of traditional data processing technologies.

Human beings now create 2.5 quintillion bytes of data per day. The rate of data creation has increased so much that 90% of the data in the world today has been created in the last two years alone. This acceleration in the production of information has created a need for new technologies to analyze massive data sets.

  • High volume data processing – With our expertise, we can help you make better decisions which will lead to improvement in operational efficiency and cost reduction.

Adeptus with our wealth of knowledge in IT Infrastructure and technology, are able to guide the customers to a complete solution using IOT.

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Smart Building Solutions

Combined IT and building technology produces an intelligent infrastructure foundation to enable a high-performance workplace. The integrated framework capitalizes on Electro-mechanical systems, ICT Systems, Building Utilities, Security services and more. With our approach, Building systems become integrated, flexible, sustainable, and efficient.

Critical Asset Monitoring

An end to end platform that proactively monitors assets, providing unambiguous transparency into how the facility performs, where critical faults lie, and where opportunities exist to significantly reduce operational expenses.
Our platform enables connectivity to any facility or equipment including meters, generators, chillers and any other intelligent mechanical equipment regardless of make, model or protocol.

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Managed Energy Services

We offer real time monitoring, analysis of energy consumption patterns and optimize the building equipment performance along with the advanced integration concepts. This enables stakeholder to maximize energy saving without compromising the comfort and safety of the tenants.
Delivered through:
– Metering Services
– Measurement and verifications
– Energy analysis and optimization
– Fault Detection and Diagnostics
– 24×7 monitoring
– Dashboards and Reports

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Managed Services for Telephony & Unified Communications

Adeptus has a long and prestigious history in supporting mission-critical telecommunications equipment services in the region. Through our strategic partnerships with companies that are specialized in delivering managed services on telecommunications technology for multi site and multinational business,  Adeptus provides maximum up time and availability of communications applications and networks across the Middle East and Asia.

We support Enterprise Telephony and Contact Center technology throughout the region through the unique approach to delivering international managed services on telecommunications technology.

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Information Security Services

Managed IT Security Services for Today’s Advanced Threats

 

Technology alone is unable to stop cyber-crime. Every day, hacking leads to catastrophic financial and reputational damage for businesses of all sizes.

Our mission is to proactively reduce the risk of cyber breaches. Adeptus’ advanced cyber security capabilities are designed to defend against today’s sophisticated and targeted threats using a combination of security expertise, technology, processes, and intelligence.

By leveraging our services, businesses can ensure that exploitable weaknesses are known and where possible fixed. And for those threats existing security technology can miss, our services rapidly detects and responds to breaches 24/7.

We provide smart cyber security solutions and services to protect Governments, Enterprise and Individuals from threats through a comprehensive range of protocols, products and services.We provide security consulting and strategy; perform intrusion detection and testing; offer security assessment, remediation, resolution and product selection, turnkey implementation and ongoing operational management.

We provide solutions that address all aspects of IT-GRCM (Governance, Risk Management and Compliance Management). We carry out extensive research and development on future ready solutions for IoT Security and Unified Threat Management across all domains of any business.

Regulatory and Compliance

Our regulatory and compliance offerings enable businesses to effectively manage their IT Governance, Risk Management and Compliance Management (IT-GRCM) requirements and stay upfront with evolving regulations and threats.

Adeptus works alongside organizations to conduct end to end risk assessments to meet the regulatory framework prevailing in different parts of the world including PCI (Payment Card Industry) Data Security Standards, ISO 27001 and 27002, NESA, NIST (National Institute of Standards and Technology) 80053, IEC (International Electro Technical Commission) 62443 and the ISACA COBIT framework.

Our unique risk mitigation process leverages our broad expertise and experience, including Managed Security Services for monitoring controls, Cyber Network Defense Services, Incident Response Services and Secure Communications, and Infrastructure & Systems Integration Services.

PCI and PA DSS

Adeptus works with customers to perform gap analysis and report the controls that need remediation to achieve PCI and PA compliance. The assessment will include a review of the cardholder production network (including vulnerability and penetration testing) and supporting technical documentation. The assessment process may include interviews with company personnel to determine what PCI and PA requirements are in place and where remediation is required.
The first phase of the project will involve reviewing and validating the current cardholder network environment, policies and procedures against the PCI Data Security Standard (DSS). The methodology for validation will include:

  • Review of current cardholder environment technology and security features
  • Mapping touch points to the corporate network
  • Examining access points and network components for security shortcomings from a PCI perspective
  • Verification that current documented controls meet the specific PCI DSS requirements
  • Scans and penetration tests to validate that the client has attained an appropriate level of security

We keep a track of all remediation efforts and provide monthly status report to the client for the remediation steps. During this time, client is expected to implement PCI controls and work with our experts continuously of all remediation measures.

Adeptus will, as required for the project, deploy a PCI audit team of qualified personnel to carry out an on-site security assessment. After going through internal quality procedures, the client will be issued a Report on Compliance (ROC) and appropriate certification will be submitted to various credit card brands. Certification requirements are dependent on the level of the service providers.

ISO 27001:-

ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS)
‘Information is an ASSET which, like other important business assets, has VALUE to an organization and consequently needs to be SUITABLY protected’ “Information Security Management System is that part of the overall management system, based on a business risk approach, to establish, implement, operate, monitor, review, maintain and improve information security’ ISMS always follows standard Plan-Do-Check-Act methodology.

HIPAA:-

Data security is becoming an increasingly important concern for healthcare organizations. For more than 15 years, HIPAA has been regulating the privacy and security of electronic protected health information (ePHI) utilized by health plans, healthcare clearinghouses, and healthcare providers. The scope of that regulation was extended with the passing of the HITECH Act in 2009. Now compliance with the final HIPAA Omnibus Rule is mandated for these covered entities as well as their third-party vendors (business associates). Failure to comply can lead to civil and criminal penalties for healthcare organizations and their business associates.
With stricter compliance standards, many healthcare organizations are feeling vulnerable and uncertain about how these new regulations apply to them. Adeptus offers a variety of healthcare-related IT auditing, security, and compliance solutions designed to help you understand How HIPAA, HITECH, and the final Omnibus Rule impact your organization, what you need to do to protect your organization., which areas of your business pose IT risk, the IT security measures you need to take to become HIPAA compliant and mitigate risk and how to demonstrate, document and maintain compliance for your own organization and for your business associates.

VA/PT (Vulnerability Assessment and Penetration Testing):-

The two methodologies are similar and it is important to understand the differences between them. Penetration testing process puts more prominence on gaining access as much as possible while vulnerability assessment puts emphasis on categorizing areas that are susceptible to attacks.

Vulnerability Assessment Services

Vulnerability Assessment validates the security of devices and unveils weaknesses in your IT infrastructure first hand before an external entity discovers and exploits any Vulnerability. The Vulnerability Assessment process also extends to identifying what an internal intruder can exploit. Your organization should work towards having a strong and resilient network infrastructure which will defend against all external and internal attacks. We need not emphasize the importance in improving the security posture in building reputation and customer trust. But not every organization is equipped with adequate man power and technology to materialize this. Another influencer includes competing priorities of IT department when it comes to spending resources on Vulnerability Assessment.

Penetration Test Methodology

Adeptus has a complete portfolio of Application and Infrastructure Vulnerability Assessment programs which cover entire spectrum of critical Security Vulnerabilities. Every organization has its own specific business model, priorities, and budgets. The values and culture of a company defined by its top management would have evolved over years. We provide tailor made Vulnerability Assessment solutions for your organization which covers a full range of Application and Infrastructure Assessments engineered to identify security vulnerabilities and recommend a matching mitigation policies.

Current State Assessment

Current State Assessment (CSA) is the next generation security assessment service from Adeptus. Traditional security testing services like Vulnerability Assessment and Penetration testing focuses only on the application or infrastructure components alone.

The purpose of the CSA Service is to analyze a Customer’s environment end to end and provide higher visibility into their existing security posture across a wide field of view. This is a broad security assessment for those organizations that need a macro view of their environment to ensure all of the industry recommended security best practices are implemented, vulnerabilities are fixed, security controls are in alignment with the Information Security Policy and Compliance standards, Threat monitoring is effective, Policies and Standards are well developed and maintained, Access control and Content Filtering is effective, Risk Register is properly maintained, Logging and Auditing is proper, Incident Response measures are well developed and implemented, Patch Management is up to date , Security Architecture is flawless and End Point and Network Security Controls are properly implemented.

This assessment will be followed with a thorough penetration testing of the client IT, IoT (Internet of Things), IIoT (Industrial Internet of Things) and ICS (Industrial Control Systems) network infrastructure and applications.

SOC Enablement:-

Our SOC Enablement Services help customers develop and align the processes, procedures and training required to create a high-functioning SOC for your organization.

  • Align your security operations with your business objectives.
  • Test your capacity for handling complex scenarios.
  • Design and implement the processes and procedures for a fully functional
  • security operations center tailored to your business.
  • Set up a non-production environment for training and testing.

Picking the right platform is not enough—you need to align it to your business’s people, processes and technology. Adeptus’ SOC Enablement Services help you use Security Intelligence Platform to build your SOC as an efficient and effective monitoring and response program. With these services, we work with you to develop the three inputs most vital to the success of your SOC:

People: Maximize the value of your security team, in order to build an effective and efficient monitoring and response program
Processes: Build repeatable, enabled, and automated workflows that align your Security Intelligence Platform with your organization’s functions and responsibilities
Technology: Optimally leverage environmental data and threat intelligence, detect advanced attacks with real-time machine analytics, and rapidly neutralize threats with the industry’s leading detection and response platform

Cloud Security Assessment

Cloud CSA – Security Assessments are third-party audits of cloud service providers or assessments of on premise cloud systems based on industry standards. Traditional security assessments for infrastructure and applications and compliance audits are well defined and supported by multiple standards such as NIST, ISO and CIS. Adeptus has developed a proven internal framework for the current state assessment of the client cloud environment.

The purpose of the Cloud CSA Service is to analyze a Customer’s cloud environment end to end and provide higher visibility into their existing security posture across a wide field of view. This is a broad security assessment for those organizations that need a macro view of their environment to ensure all of the Cloud industry recommended security best practices are implemented, vulnerabilities are fixed, security controls are in alignment with the Information Security Policy and Compliance standards, Threat monitoring is effective, Policies and Standards are well developed and maintained, Access control and Content Filtering is effective, Risk Register is properly maintained, Logging and Auditing is proper, Incident Response measures are well developed and implemented, Patch Management is up to date, Security Architecture is flawless and End Point and Network Security Controls are properly implemented.

Security Assessments:-
Adeptus’ team of Cyber Network Defense specialists help you identify and manage threats and vulnerabilities inside your environment to mitigate risk and protect data, ensuring regulatory compliance and an improved security posture.

Our highly skilled team perform penetration tests, audits and reviews of your applications, infrastructure, data, and systems to identify vulnerabilities and risks. These are ranked to assist in balancing your asset value in ways that make business sense. We measure the severity of your vulnerabilities, make cost effective recommendations that will mitigate threats, and offer our expertise in implementing these recommendations and countermeasures.
Such assessments are also useful in validating the efficacy of defensive mechanisms, as well as end users’ adherence to security policies.

Security Baselining:-
A Minimum Security Baseline (MSB) is a minimum information security configuration standard, sometimes referred to as an organization’s internal “best practices”. MSBs can be applied to many areas within an organization, including routers, switches, firewalls, servers, or a site. These configuration standards detail many important items such as security patch minimums, unnecessary services to disable, and the number of required physical locks and surveillance cameras.

Many believe that throwing more security technology at an area is the best security “medicine.” However, carefully applying standard information security configurations to hardware and software in addition to physical security measures will lead to a comprehensive and sustainable information security program.
Adeptus has experts in all facets of security, with many combined years of experience implementing and configuring hardware and software in a secure manner.

Adeptus Information & Advanced Security Consulting

Adeptus combines proven frameworks and experienced resources in information security with leading tools and methods to support your security program and protect your operations. Our deep industry knowledge, domain knowledge, and our end-to-end solutions for traditional and next-generation technologies enable you to securely adapt as your business and risks change. Our services are :

  • Risk Management
  • Threat Assessment VA/PT
  • Incident Response
  • Application Security
  • Cloud Security
  • Endpoint Security
  • Identity and Access Management
  • Network Security Services

Telecom & Data Center Infrastructure Management

Adeptus helps businesses worldwide to assist in the seamless implementation and improvement of IT requirements. Certifying excellence in every aspect of our work, we can offer best-in class ICT services any time, anywhere.

To supplement our services to our customers, we know how important collaborating with the right partners. We take every measure to source, identify and assess potential suppliers in order to establish productive and fulfilling partnerships.

Based on trust, dependability and workmanship, we work together to help facilitate effective supply chain management to guarantee our customers first rate pricing and low risk impact.

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Project Management

Adeptus offers full scale project management services for a wide array of IT related initiatives. Our vast experience in combination with our modernized, innovative and domain oriented project management system permits us to customize solutions for each customer specifically, making our unique footprint in the industry. Blending our staff, procedure, tools, technology and knowledge is our unique strategy to assist our clients through obstacles, improve procedures, meet deadlines and surpass objectives.

We show valuable expertise in managing and executing custom projects of demanding nature. With hard work in the direction of quality and project delivery perfection, we leverage our tried and true experience of project management and utilize industry best practices. We adapt unique IT project management services for extensive deployment work where we undertake large scale consolidation tasks and deliver critical services. Having demonstrated outstanding project management services, our PMO employees deliver in-depth; end–to-end project management support till the project is finally handed over to the client.We deliver value for money by providing the highest standards of project management, utilizing our experienced project managers to realize business benefits and deliver projects to time, cost and quality.

Products

MindCraft

MindCraft is a Software Products, Solutions and Services organization offering Integration Solutions, Business Intelligence Solutions and Software Infrastructure Management Services. MindCraft‘s 500+ team is defined by a passion for client satisfaction. Their insights, support and expertise has helped MindCraft to perform pioneering work for its customers.

MindCraft’s footprint extends India, Singapore and USA. Adeptus brings MindCraft products and services to the Middle East.

MindCraft Products & Solutions

Over the years, MindCraft has developed a range of products and solutions that have helped organizations deliver desired results in their areas of business. The product portfolio is the result of MindCraft’s extensive experience and the long-term relationships with the customers.

a) Enterprise Products & Solutions:

PayCraft – The Remittance Hub

PayCraft is a robust and scalable solution for processing Bulk & Online Remittance transactions. This solution is currently being used by large banks across India. The solution facilitates Banks to process all Foreign Inward Remittances made through 42 Exchange Houses in the GCC region, in a straight through processing.

PayConnect – Integrated Payment Hub

PayConnect helps manage, track and route domestic payment transactions. PayConnect is an intermediary between the System Applications and the Payment Gateways, and is responsible for all inward and outward RTGS, NEFT, NACH, IMPS and SWIFT transactions of the Bank. It also helps generate reports that can be used during reconciliation.

Aurum – Gold Loan Origination System

Aurum is a lending solution that automates the lending life cycle – from Customer Acquisition to Disbursement. The lending solution developed by MindCraft allows business users to generate quotes, process and maintain the application. Aurum also lets you upload documents and reports relevant to verification.

MetRisk – Risk Reporting Solution

MindCraft has created an Enterprise-wide business risk assessment dashboard for key risk metrics. The automation framework takes into consideration the insurance industry’s best practices, statutory and legal practices and audit recommendations. MetRisk can also provide various analytics and reports based on categories such as – hierarchy, lines of business, geography, demography etc. This solution is also available for the Mutual Funds industry.

Life Insurance Dashboards

MindCraft’s solution is designed to deliver seamless analysis, MIS / reporting, and dashboards to every insurance business domain in an organized, efficient and secure way. The solution provides accuracy and flexibility, enabling users at all levels to monitor and visualize KPIs across different geographies/ channels/ products/ time periods.

MyCommit – Brokerage Commitment Tracking

Traditionally, Mutual Fund Houses have faced challenges tracking commitments made to brokers and then reconciling them with the actual payments. MyCommit is a web based product developed by MindCraft that helps to enter the commitments made, get the appropriate approvals and generate the commitment letters. Moreover, the tracker helps reconcile this computation with the commitment and the actual payment.

IntiCraft – Investor Self Service Portal

IntiCraft is an Investor Self Service Portal that enables investors to purchase (using a payment gateway), redeem (into the redemption account) and switch reinvestment options for the various schemes offered by a Fund House. The product comes with hooks for integrating with IVR, Mobile Phones and other such channels.

b) Cross Industry Products & Solutions:

Ignite – Progress Reporting Solution

Ignite is a progress reporting solution that can help you get information without any friction. Stay organized, collaborate, and complete projects without chaos. Eliminate emailing status updates and progress reports. Ignite helps you create tasks, set due date, assign them, and steer them to completion..

ProWiz – Project Management System

ProWiz is a Project Management System developed by MindCraft to help reduce the complexities associated with managing projects by providing a simple tracking mechanism offering status updates. It helps you track tasks, get progress updates including budgeting, project plan, task allocation, Gantt chart, auto escalations, reminders, etc. in a robust and secure environment.

Sales Ctrl – Sales Tracker

SalesCtrl is MindCraft’s sales force automation tool that takes your sales team performance to the next level. With a relevant set of features, SalesCtrl helps you streamline your sales process, and convert more opportunities into actual sales. Monitor the right information about your opportunities, from identification to closure.

LoopIn – Employee Portal

LoopIn is an out-of-the-box social and collaborative employee platform for enterprises. It has been created to enable better communication and a higher level of knowledge sharing between people. Employees can actively participate and engage in a dialogue with their peers. The features of LoopIn have been designed in such a way that an employee can collaborate and connect better with his peers at every stage in his association with his organization, right from offer acceptance till his exit.

ProcessPal – Document Oriented Processes

ProcessPal for HR is a ready out-of-the box workflow solution with integrated document management for your HR processes. This solution includes regular HR procedures like MPR & Offer Letter Approval, Employee Onboarding & E-welcome Kit, Mediclaim Tracker, Disciplinary Action, Resignation, Handover Management & Exit Management and F&F Tracker amongst others.

ERA – Expense Reimbursement Application

MindCraft has developed an expense reimbursement system with workflow driven by employee hierarchy and approval limits. It enhances employee productivity and reduces processing costs with expense reporting capabilities that streamline the reimbursement processes, eliminate paper receipts, and enable employees to create and submit reports any time, from any location.

TechPal – Help Desk

TechPal is a Help Desk, Bug and Issue Tracking tool. It includes workflow from issue logging to closure. TechPal can help any company struggling with servicing internal customers.

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IBM

Enterprise organizations, service providers, and content providers trust IBM and its technology partner, Adeptus to create dynamic infrastructures that keep pace with business.

Combine the industry-recognized expertise of both companies, and you get solutions that help you deliver fast, available, and secure applications that keep users productive and your business moving forward.

We have specialists in implementing and supporting the following IBM products:

WebSphere

  • WebSphere Application Server
  • WebSphere Process Server
  • WebSphere ESB
  • WebSphere Datastage
  • WebSphere Portal Server
  • WebSphere Message Broker & Transformation Extender
  • WebSphere MQ

DB2

  • DB2 Database
  • DB2 HADR
  • DB2 Common Store
  • DB2 UDB
  • DB2 Content Manager
  • WebSphere Message Broker & Transformation Extender
  • WebSphere MQ

Lotus

  • Lotus Domino
  • Lotus Sametime
  • Lotus Quickr

Tivoli

  • Tivoli Storage Manager
  • Tivoli Identity Manager
  • Tivoli Access Manager

Sterling

  • File Gateway
  • Connect: Direct

Others

  • Solid DB
  • Informix
  • Cognos
  • MQ WorkFlow
  • Managed File Transfer
  • AIX 5.3, 6.1

MessageBox

Make your operations more efficient with MessageBox

Why Choose MessageBox

We live in a world where information is the most valuable commodity. Words like “Realtime”, “online” and “instant” have become synonymous to customer expectations. This means, we need to ensure that the information flow is continuous and instant. Customer service and managing your hotel operations efficiently is contingent upon these factors now. This is where we come in. We have tried to create a single task management platform – wherein you manage your customer requests as well internal tasks efficiently through chat messaging.

Create jobs, monitor jobs, reassign jobs, escalate jobs, private messaging, group messaging, task management, group tasks, personal tasks all packaged into one system. We realize how critical your operations is. Welcome to MessageBox!

What we offer

  • Register all your customer requests in our cloud based application
  • Assign jobs directly to runners/supervisors through our mobile app
  • Runners and Supervisors can check-in to the hotel directly through the app
  • Supervisors can review all outstanding jobs of runners from the app
  • Supervisors can reassign jobs directly from the mobile
  • Supervisors can chat with runners on each job
  • Runners/Supervisors can accept and complete jobs directly from the app
  • Establish Service Standards and Escalation matrices for your hotel
  • Receive escalations directly on your mobile
  • Private Chats, Group chats and Company level broadcasts and more

Sevice Box

Customer Service and Internal jobs – a true task management solution

What we offer

  • Register all your customer requests in our cloud based application
  • Assign tasks directly to support staff through our mobile app
  • Support Staff and Supervisors can check-in to Service Areas directly through the app
  • Supervisors can review all outstanding jobs of support staff from the app
  • Supervisors can reassign jobs directly from the mobile
  • Supervisors can chat with support staff on each job
  • Support Staff/Supervisors can accept and complete jobs directly from the app
  • Establish Service Standards and Escalation matrices for your company
  • Receive escalations directly on your mobile
  • Private Chats, Group chats and Company level broadcasts and more
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Security & Surveillance

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Recording Solutions

We provide Voice recording systems that record from different sources and replay Voice, Radar and Screen synchronously.

The recording of voice, fax, radar, data, radio and screen activities in Air Traffic, Military, Control Rooms, Contact centers, treasury serves as the foundation for subsequent analysis.

Our monitoring and recording solutions provide a way to monitor and record audio calls that traverse various components in a Unified Communications and Collaboration solution, such as Cisco IP Phones, Microsoft Lync and other major telecom equipment companies. These recordings can then be used by call centers and other enterprise for various purposes such as compliance purposes, transcription and speech analysis. Companies can also leverage the Voice and Video Recording in key business applications such as legal compliance management, quality assurance, risk mitigation, verbal agreement archiving, best-practice training, centralized dictation, conference recording, dispute resolution.

The key features of our recording solutions are:

  • Integrated Voice, Data, Video recording and replay
  • Choice between HW and SW solution.
  • Centralized or local Storage
  • Comprehensive Management, Alarming and monitoring functionality
  • Fully COTS (commercial-of-the-shelf) HW
  • Low Life Cycle Costs
  • Seamless integration into existing infrastructure
  • Excellent value for money
  • Easy maintenance

Airport & Air traffic Solutions

In the Air Traffic Management industry, technological evolution has probably never been more promising than today. Yet the interaction with existing system components and the reliability and availability of the chosen technologies are still essential to the provision of safe and efficient services.

Achieving their mission in a high density traffic environment, complex topography and demanding weather conditions while at the same time complying with the regulations is a major challenge for technical service providers.

Adeptus offers innovative and customized, single-source solutions for both civil and military customers seeking to complete or enhance their in-house capabilities in their safety, capacity and efficiency endeavors.

Our solution assists Airports and Air Traffic Control Centers with its technological competences in:

  • Design, planning, installation and implementation of CNS equipment and services
  • Evaluation of automation in the ATM system
  • Provision of technology solutions covering specific needs in ATM and AIM
  • CNS performance assessments and simulations, data recording and analysis
  • Detection and rectification of ANS equipment shortcomings
  • Radar visualization/Human Machine Interfaces for ACC, APP, Tower
  • ATM Data processing (flight plan management, decision supports tools)

Airport Operations Systems

  • AODB, FIDS, RMS, MIS Information Broker, CUPPS, BRS

Airport Security Systems

  • SACS, CCTV, Security Management System (SMS)
  • Explosives & Narcotics Detection
  • Concealed Threat Detection Systems- provides excellent detection of concealed weapons
  • Under Vehicle Inspection Systems

Airport IT & Communication Systems

  • ACN, NMS, UTS, SAN, Cloud, PAS
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Tactical Surveillance

We serve Police, Intelligence, Special Forces, Military and other Government approved agencies fighting terrorism and organized crime by supplying the best, tested and proven electronic surveillance equipment and solutions.

It is the mission of our security and surveillance division to be qualified as a preferred supplier and a trusted partner enabling our clients to safeguard against threats posed by the proliferation of global electronic communication.

Our Surveillance Products & services include

  • Wired & Wireless Audio/Video Monitoring
  • Audio/Video Recorders
  • Remote Command & Control Systems
  • Sensor Systems
  • Audio transmission Systems
  • Radio Frequency Jammers
  • Jamming detection
  • Counter Surveillance Equipment
  • Training & Consulting
  • Off Air Interception
  • IMSI Capture
  • Voice Print Recognition
  • Phone localization
  • Web Intelligence Monitoring
  • Big Data Analysis Tools

Our experts have experience accross the globe in providing state of the art security, surveillance, monitoring and recording solutions for:

  • Law Enforcement Agencies
  • Intelligence
  • Police
  • Ministry of Interiors
  • Homeland Security
  • Defense
  • Telco/ISP

Support

SAP

Adeptus’ SAP support team has spent years on understanding the requirement of the clients & complexities of the Enterprise applications. We not only provide the best solutions available in the market for your business but also understand the importance of highly available services with cost-effective & optimized solutions. Our Support services consist of:

  • Security Management
  • Spool Management
  • Transport / Change Management
  • Patch / Note Management
  • Background Job Management
  • Break-fix support
  • Users and security
  • Backups/restores/snapshots Management

Adeptus provides a flexible range of SAP out-tasking solutions that cover any number of situations.

  • Remote Basis Support
  • Onsite Basis Support
  • Support for an entire environment or a single landscape
  • Complete out-tasking of your SAP administration
  • Short-term support coverage
  • After-hours support
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support

24x7 Remote Facilities Management and IT Support

Your infrastructure is monitored and maintained remotely from Adeptus’ Command and control Center (ACCC). Our secured, premium Command and control center operates 24×7 to monitor, manage and support our offerings
– Mission critical infrastructure with best in industry platform
– Staffed with highly-qualified and skilled engineers
– Your calls are answered by subject matter experts on a real-time basis

Adeptus is an experienced and trustworthy provider of round the clock specialist field operations services to global data network operators. We install and maintain critical network and storage infrastructure on behalf of our multinational partners & clients and guarantee best in class emergency maintenance response times for world class data centers.

Staff Augmentation

Adeptus offers flexible staffing solutions to organizations that require technical expertise on demand. Projects range from complex e-business and application development initiatives to enterprise wide IT Security, Storage Solutions, Cloud and Data Center Services and technical system support.

Lack of resources can put projects at high risk of failure. Adeptus with its technology partners can provide competent resources when required to ensure success of your projects/initiatives. The salient features of our Staff Augmentation Services include:

  • Quick and timely deployment of resources both offshore and onsite
  • Taking ownership and responsibility of work if resources are deployed offshore
  • Proactive management of resources to understand, analyze and mitigate risk of failure in delivery, resources attrition

Working closely with the client’s Project Planning team, we assist in identifying the client’s requirement and provide the best match for the project. We provide staff at all levels of a project.

Areas of Expertise

  • Visualization, Cloud and Data Center Services
  • Application, Data & Web Security
  • Infrastructure Security
  • Identity & Access Management
  • SAP & Oracle Implementations across various practices
  • IBM Business Process Management, Operational Decision Management, Business Activity Monitoring, IBM Integration Bus & Decision Server Insights
  • Due Diligence & Feasibility Studies
  • Product Support
  • Remote Infrastructure Management services
  • Project Management and Implementation

Technologies

  • Databases: SAP HANA, Oracle, SQL Server, DB2
  • Amazon Web Services (AWS), Windows Azure, OpenStack, CloudStack, vCloud Automaton
  • VMware vCloud Director, Cloud Lifecycle Manager, HP Cloud Service Automation
  • Enterprise Solutions – ERP, CRM, BI
  • Multi-tier Architecture Deployment
  • Microsoft and Java Technologies
  • Microsoft SharePoint
  • Various technologies in Telecom, Embedded software and Data warehousing

Benefits

  • High-end Talent Acquisition Team and skilled resources
  • Established recruitment and retention processes
  • Save Cost and Time on Personnel Administration
  • Dedicated Account Manager
  • Proactive recruitment across all geographies and technologies
  • Risk management and regulatory compliance focus
  • Quicker TAT – Round the clock working hours
  • CRM based customer requirement tracking

Industries

  • Banking and Financial Institutions
  • Healthcare
  • Insurance
  • Manufacturing
  • Airlines
  • Ministry, Homeland Security, Defense & Public Safety

Certifications

  • CEH – Certified Ethical Hacker
  • CGEIT – Certified in the Governance of Enterprise IT
  • CIPP – Certified Information Privacy Professional
  • CISM – Certified Information Security Manager
  • CISSP – Certified Information Systems Security Professional
  • CITRMSR – Certified Identity Theft Risk Management Specialist
  • CRISC – Certified in Risk and Information Systems Control
  • CSP – RSA Certified Security Professional
  • ECSA – EC-Council Certified Security Analyst
  • GIAC – Global Information Assurance Certification
  • ISSPCS – International Systems Security Professional Certification Scheme
  • LPT – Licensed Penetration Tester
  • PCIP – Professional in Critical Infrastructure Protection
  • PMP – Project Management Professionals
  • ITIL V3- Expert
  • MCITP – Microsoft Certified IT Professional
  • MCTS – Microsoft Certified Technology Specialist – Exchange Server, Lync Server, SCOM, SCVMM & Virtualization
  • CCIE – Cisco Certified Internetwork Expert
  • CCNP – Cisco Certified Network Professional
  • CCSP – Cisco Certified Security Professional
  • VCP – VMware Certified Professional
  • VMTSP – Veeam Technical Sales Professional
  • Fortinet Certified for Enterprise and Carrier Class Firewalls (FortiGate)
  • STS – Symantec Technical Specialist – Backup Exec, Enterprise Vault, SEPM & BESR and Symantec End Point Protection AV

 

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